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FAQIn March of 2019, Los Angeles launched the largest dockless mobility pilot program country permitting some 37,000 dockless vehicles to operate on city streets. The goals of the pilot were as follows:
- understand the dynamics of an emerging marketplace of private mobility operators;
- learn from and collaborate with peer cities to develop best practices;
- gain insight into mobility trends through use of data;
- address concerns over equity, safety, and accessibility of various modes of transit;
- develop a program that can foster innovation and prepare the Department for onboarding new and unanticipated modes of transportation in the future.
At the request of Los Angeles City Council, LADOT prepared a comprehensive analysis of the Year One Dockless Mobility program. Key stats from the pilot are presented below.
Vehicle Provider Contact Information
Bird:
Raija Gershberg
213-276-3105
raija.gershberg@bird.co
Lime:
Karla Martinez Owunwanne
310-775-5081
karla.martinez@li.me
GCOO:
Jason Kim
(925) 694-2961
jason.kim@gbike.io
Veo:
Jeff Hoover
855-836-2256
jhoover@veoride.com
Subsidized and Cash Payment Options
Everyone in Los Angeles should benefit from new transportation choices that are safe and convenient. LADOT requires Providers to establish payment plans for low-income households, non-smart phone payment and booking options, and cash payment options. To inquire about specific equity plans and local employment opportunities, please contact a dockless vehicle provider.
- Users must be 18 years or older and must have a valid California driver’s license.
- Users are not required to wear a helmet on e-scooters, but helmet use is strongly recommended.
- Only one person at a time may ride an e-scooter.
- E-scooters cannot exceed 15 miles per hour
- Users can ride on surface streets and are encouraged to ride in bike lanes where available. Under California state law, sidewalk riding is prohibited.
- The fine for sidewalk riding is $197.
If riding in Downtown Los Angeles, LADOT has placed conveniently located “Parking Zones.” Users are not required to park scooters in these areas, but are strongly encouraged. Dockless Mobility Providers have Parking Zones locations on their apps. LADOT hopes to install additional Parking Zones in the coming months. Community members who want to install a Parking Zone in their area may work with their Council Office to identify potential locations. LADOT will review these locations for feasibility.
Do not park:
- In front of driveways, crosswalks, and transit stops
- Near ADA access ramps
- Near utilities (such as fire hydrants)
- Along color curbs (such as Accessible Parking Zones-blue and Loading Zones-yellow)
- On landscaped areas or grass
- On sidewalks less than 3 feet wide
- Leave at least 6 feet of sidewalk space for pedestrians and persons with disabilities
LADOT will ensure that Dockless Mobility Providers follow regulations outlined in the one-year permit. LAPD will ticket anyone they find riding an e-scooter on the sidewalk. Any vehicle parked in any one location for more than 5 consecutive days without moving is subject to removal by LA Sanitation. LAPD traffic divisions are responsible for ticketing sidewalk riding. For concerns about sidewalk riding, community members may contact LAPD division captains.
LAPD West Traffic Division:
(213) 473- 0222 or http://lapdonline.org/west_traffic
LAPD Valley Traffic Division:
(818) 644- 8000 or http://lapdonline.org/valley_traffic
LAPD Central Traffic Division:
(213) 833- 3746 or http://lapdonline.org/central_traffic
LAPD South Traffic Division:
(323) 421-2577 or http://lapdonline.org/south_traffic
Report an Abandoned/Broken Vehicle
You can report issues related to shared scooters and bicycles to MyLA311. Providers are responsible for closing out service request information and must share the status of the service request. Providers have 2 hours to respond to a request (7 a.m. – 10 p.m.) and must have a team available 24 hours a day. Any vehicle that has not been moved after 5 days is subject to impound by the Bureau of Sanitation.
Each company sets their own prices. Users typically pay to unlock the vehicle plus a fee for every mile or every minute of usage. Please refer to companies’ websites for more information.